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Knowledge Base
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Billing (1)
How do I update my billing information?
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Control Panel (9)
How do I view the details of my bandwidth usage?
How do I password protect directories?
How do I access my website control panel (cpanel)?
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DNS & Domains (24)
What is WHOIS?
What is a domain name?
What are the rules for naming a domain?
Do I need a web site to register a domain name?
Why do I need a domain name?
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E-Mail (7)
My ISP blocks port 25 but I want to use SMTP on my hosting server.
Can I change MX record(s) for a domain?
What is the maximum size of email I can send/receive?
How many emails can I send?
How do I configure Windows Mail in Vista?
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File Transfer Protocol (FTP) (9)
What is FTP?
How do I access my FTP site?
How do I change File Permissions using FTP?
How do I change File Permissions using the Cpanel - File Manager?
Where do I upload my website files?
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Pre-Sales Questions (7)
How do I move my site from my old host to your servers?
Can I upgrade my plan or features later?
Why would I need a dedicated IP address?
What kind of network connections do you have?
Do you sell or share customer information to a third party?
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Secure Server (SSL) (3)
Using Secure Server (SSL)
Can I purchase SSL from any other company and install it on my account?
Is shared SSL less secure?
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