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Billing
(2)
What is your mailing address?
How do I update my billing information?
DNS & Domains
(11)
Do I need a web site to register a domain name?
What are the rules for naming a domain?
How do I setup a subdomain?
What is a domain name?
E-Mail
(7)
My ISP blocks port 25 but I want to use SMTP on my hosting server.
Can I change MX record(s) for a domain?
How many emails can I send?
What is the maximum size of email I can send/receive?
File Transfer Protocol (FTP)
(9)
How do I access my FTP site?
How do I change File Permissions using the Cpanel - File Manager?
What is FTP?
How do I change File Permissions using FTP?
Maintenance
(7)
Can I edit my website without downloading it?
How do I password protect directories?
How can I download a backup of my site?
Is my site backed up and how often?
Pre-Sales Questions
(6)
What kind of network connections do you have?
Why would I need a dedicated IP address?
How do I move my site from my old host to your servers?
Can I upgrade my plan or features later?
Secure Server (SSL)
(4)
Is shared SSL less secure?
Using Secure Server (SSL)
Can I purchase SSL from any other company and install it on my account?
How do I order a SSL certificate?
Statistics
(2)
How do I view the details of my bandwidth usage?
What are the types of website statistics that you provide?
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